In the textile industry, which has a global network, applications regarding products and services are also given priority. For this purpose, the Oerlikon Manmade Fibers segment has once again updated myOerlikon.com service portal, which was established for the products and services of Oerlikon Barmag, Oerlikon Neumag and Oerlikon Nonwoven brands, to be user-friendly.
With this application, Oerlikon allows its customers to access customized services in nine different languages around the clock. In addition, the application, whose user interface is updated, can be accessed from a PC, tablet or any device. Furthermore, users can access many documents from manuals to circuit diagrams. Adding to that, 3D drawing based original parts catalogs can be accessed.
Real Security during Virtual Shopping
At the same time, users can access the myOerlikon.com e-commerce platform, which operates in parallel. Far from being merely a shopping platform, customers can not only place orders comfortably here, they can also send online inquiries to Oerlikon. This application also designed for viewing prices and track inquiries in relation to warehouse stocks to put end user satisfaction on the top of the services.
‘’We are Offering Customers with a tool that they can Manage Processes’’
“With myOerlikon.com, we are supplying customers with a tool with which they can plan and steer all processes relating to maintenance, operation and spare parts provision for their machine parks constantly updated, customized and available around the clock'' said in his statement Ingo Scholz, Project Manager for “myOerlikon & e-commerce at Oerlikon.
“Here, users benefit from stable production performance, a high degree of operating reliability and optimized product quality’’ adding to his speech and concluded with the following, ‘’because high- quality end products and efficient production are dependent on the optimum condition of the system.’’
