The Corona crisis still has the world, and with it the industry, firmly in its grip. With a global second wave, business travel is now becoming more difficult again after an improvement in the summer. But even with borders closed, companies depend on their production to keep running smoothly. Machine downtime in particular must be avoided, because it means losses at an already critical time. With the remote maintenance service of Mahlo GmbH + Co. KG, customers of the German machine builder have a partner with whom they can get quick help at any time - even without technicians on site.
Mahlo Remote Solutions
With guaranteed accessibility and concentrated expert knowledge, the machine builder's service center is the central point of contact for remotely assessing the condition of the Mahlo system, locating errors, updating software or performing data backups. Whether Europe, Asia, Australia or America: the team is virtually on duty worldwide. And not just since Corona. Since 2005, remote control software has been installed as standard on all delivered Mahlo systems to provide fast and uncomplicated access to the system. This allows software problems to be fixed without the need for a technician to travel to the site.
To solve a problem quickly, Mahlo's experts work hand in hand with the company's specialists. After a hardware defect at a customer's site, for example, the person responsible was able to replace and connect the defective component on site. Mahlo then updated and configured the software so that it was compatible again. The service team is only satisfied when all faults have been eliminated - regardless of whether the operation takes five minutes or several hours.
An Advantage Not Only During Corona
However, the remote service does not only bring advantages for customers in the case of Corona-related restrictions. The general conclusion is: shorter downtime at lower costs. This is because the machine builder's team can respond more quickly to emergency calls - especially in the case of operating problems - if a technician does not have to travel to the site first.
