As compliance with quality and standards gained importance in the textile sector, the testing and laboratory equipments started to stand out in the sector. Aygenteks, which has been supplying products in this field for 40 years, continues to support the sector through the sales of laboratory quality control and testing devices and the installment and use of these devices and in test applications. We’ve received information from Ayşen Aygen, Vice General Manager of Aygenteks, about the works of the company that provides service to the sectors of textile, printing press, packaging, paper, cardboard, plastics, isolation, food and medical.
Ayşen Aygen stated that they engaged in macro analysis and routine activities in 2011 and by this way they reached a more efficient position in the planned activities and working areas in addition to the ongoing activities. Aygen stated that in this period, they made changes in their agencies and within the company. “We ended our business relationship with some of the companies, which we had problems to coordinate with and established new contacts with more active and effective copanies, which could substitute them. Now we’ve taken the road, which we belive to be more accurate,” said Aygen.
Aygen remarked that they continue the CRM-ERM (Customer Relationship Management – Employers Relationship Management). She also reminded that they’ve been a representative company of laboratory and testing devices for many years. Aygen emphasized that for 5 years, they’ve been serving to the fields other than textile and added; “Our mission has always been to provide quality, accurate and quick serice and for that reason we performed such activities not only in 2011 but also in the past years and we will over the coming periods.” Aygen said that in 2012 they became a representative company of physical test equipments for laboratories rather than of the textile laboratory test equipments. Aygen argued that 2012 will be a successful year in terms of the sectors they provide service to.
Full Hardware Support for the Textile Laboratories
Ayşen Aygen stated that they supply fiber, yarn, fabric, nonwoven and carpet test equipments and added; “Fiber test includes; cotton fineness and maturity, fiber fineness, fiber length, single fiber strength, microscope fiber measuring system, microteme-fiber cross-sectioning, quick measuring of oil, fiber opener and the yarn tests include;coefficient of friction of the yarn, yarn crimp, yarn cone winding, bobbin stiffness, moisture and ve yarn tension measuring devices. Fabric tests include; “physical tests, fastness tests and flame retardancy tests has their own subtitles. Carpet and nonwoven field includes; static loading, hexapod carpet wear, hexapod dirt application, digital thickness, carpet pile height, carpet wear, loop-pile shrinkage and carpet non-combustibility test devices.”
Aygen stated that in the field of textile physical tests and laboratory, they represent important brands and she added; “We’ve been representing James Heal, since the day we were established. This England based company, which is very successful in fabric tests, is popular with renewing itself. On the other hand the American based Govmark provides service and test devices on flame retardancy. Wira, an England based company, which produces test devices for the fiber, yarn, nonwoven and carpet sectors, is another important company. Especially with air and water permeability test devices, Textest from Switzerland, is regarded as the leader in the world. Another brand we present to the Turkish textile manufacturers is the England based Verivide, which is the owner of DigiEye system and which produces standard light booths for visual assessment, performs the precise colour measurements of the 3D objects in many sectors in both numerical and visual ways, and which makes the digital analysis and assesment of this image.”
The Switzerland based Projectina, engaged in macro and microscopy, which are other ways of visual assessment, the Italian based Co.Fe.Me.Gra, providing service in the field of light fastness and corrosion tests, are the other companies which we represent. On the other hand, Gar-Tex, represented by our company, produces test devices for buttons, staps and other accessories. Besides we’ve got the distributorship of the Sweden based Electrolux. The brand known for its production of white goods, provides washing and drying solutions for the production and physical tests in the textile sector.”
We Place Emphasis on the After-Sales Services
Ayşen Aygen stated that they attach importance on the after-sales services rather than the sales services and that customer satisfaction is their main priority and Technical Service is the main criteria for this. Aygen said that the Technical Service includes the after-sales services such as the installation of the devices, staff training, technical support – when necessary – and calibration services. “While analyzing our position within the market, we prefer to look to the customer satisfaction, which is our main objective, instead of our sales figures. This is what makes us different in the sector and of course success somes as a result of this approach,” said Aygen
Aygen stated that as the trend of branding and differentiation have recently stood out in the sector, the investments started to be made in amore planned and attentive way. Aygen emphasized that these investments are made through modernizing the existing facilities and making brand new investments at the fields and points where the government place incentives. Aygen stated that the demand for quality control devices has increased in both types of investments. Aygen emphasized that they are happy to see that the demand for their segment has increased and that the textile manufacturers pay attention to ‘quality, guarentee and after-sales services’ while purchasing machines.
Ayşe Aygen stated that a machine’s compliance with the standards is more important than its price. “Particular standards should be developed in order to determine the quality. By this way the criteria will be the same all around the world and it will be possible to make an unbiased and fair comparison. Besides, in order to ensure compliance with the standards across the world, the companies will prefer the high quality products and so the companies, which have an understanding of quality and service.”
